Returns & Shipping

Free Shipping to the Continental United States.

ALL orders qualify for FREE ECONOMY GROUND SHIPPING in the Continental United States.

Orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in two (2) to five (5) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days.

*Canada shipping: The flat rate shipping cost is $39.95.

All of these shipping costs DO NOT include duties and taxes that your country may charge you upon the arrival of your package.

 

Please call or email us if you have any questions or concerns at 801-762-7479 or orders@mysisterscloset-boutique.com

 

Risk of Loss

All items purchased from mysisterscloset-boutique.com (MSC) are made pursuant to a shipment contract; meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

In Store Pick-up

You may select the option to pick your item up in the Spanish Fork store located at 266 North Main Street, Spanish Fork, Utah. This is a free service and the item can be picked up during our normal business hours (Monday-Saturday 10am-6pm).  Items are ready for pick up the next business day after 1pm.

Return Policy

We want you to love your item as much as we do. If for any reason you are not satisfied, your unworn, still tagged, unused item(s) may be returned or exchanged within 30 days of original purchase date. See Return Authorization information below for detailed instructions.

Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return. Please follow care label instructions to ensure that your garment retains its original quality.

The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

If you have received a damaged product or the wrong product please call or email us so we can resolve any issues as soon as possible.

Return Authorization Number

Returns will not be accepted without a valid Return Authorization Number (RA). You may request a Return Authorization Number (RA) within 30 days of the original purchase date by texting/calling 801-762-7479 or emailing us at returns@mysisterscloset-boutique.com. RA numbers expire 14 days after issue, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking fee.

All sales on SALE/CLEARANCE/PROMO items are FINAL and are not returnable.  

Exchanges are subject to item availability.

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. MSC will not be responsible for items returned that are lost or damaged in transit. Return postage and handling charges, to our warehouse, will be paid by the customer, and are non-refundable.

MSC does not take title to returned items until the item arrives at return center.

Send your return to:

My Sister’s Closet

Attn: Return Department RA# xxxxx

244 North Main Street

Spanish Fork, Utah 84660

Once we receive your items they will be processed within 1-3 business days and we will credit you for the cost of the original item. Please note your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

At our discretion, a refund may be issued without requiring a return. In this situation, MSC does not take title to the refunded item.

Return to Store

You may bring in your return to My Sister’s Closet within 30 days of original purchase as long as it meets the above criteria.

My Sister’s Closet

266 North Main Street

Spanish Fork, Utah 84660